Altisource new order website

What do we think?  

I think the order acceptance is a bit convoluted but at least we can decline with a fee and due date alternative. The subsequent emails are confusing. They sometimes say that the order was accepted as placed by another agent. Then the next one offers you your fee. Then sometimes you finally get a follow-up from an order processor.  And they are still using the old site!

The form is essentially the same but with more drop downs. But it's very slow. If you go too fast, the drop down won't take.  Too much space between the fields.  It will take some getting used to. I've only done the BPO form. Tomorrow - the CMA....

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Replies

  • In my area is $35 per BPO but it is a volume pilot program. Which is nice specially if you can have an assistant enter the comps data which is to me the time consuming part.  

    My dislike is the customer support M to F business hours. I got locked out Friday after 5pm and nobody could help me get back in. 

  • Does anyone from New York have these issues with Altisource.  I see they were in a class action suit and financial issues.

    • JoAnne - Unless the issues you refer to relate to the new website and how it and the forms function,  please start a new discussion. Thanks. 

  •  They use the old form occasionally. They are having problems with the new one. They are sending out 100's of emails per day for available orders. It is a glitch and is filling up my inbox and it is the same orders over and over. Any news on the Hud 3.7??

  • The justification "problems" remind me of some of the "problems" that pop up on some other venor forms like Mainstreet. It wants to know why an ORIGINAL LIST PRICE is outside the neighborhood range.  Duh - irrelevant. That's why the price was reduced....

  • Now I can't find anywhere to report an access issue and request an extension.  The access issue phone number just hangs up.  I've resorted to asking any Altisource order processor that sends me an email what to do.  

    • I have had problems since the 18th.  I took the webinar and tried to log in. I seem to be dropped from the system and no where to get any answers from.  I have been emailing and calling for the past 10 days and no one is answering me.  I have worked with them for the pasts 3 years.  I have no problems with the leasing side but the BPO and CMA side is impossible.  I read that Altlsource is in trouble financially and have been fined.

      • Your username is your email address. 

      • You have to reset your password the first time you visit the new site.  It requires one capital letter unlike the old site which doesn't.  

        It is mainly Ocwen that's been in trouble over its relationships with Altisource and HLSS, both spinoffs.  I'm watching my payments very closely but there hasn't been any slow down or delay at all.  Both company's stock prices are hugely depressed. 

  • They are only paying $29 for exteriors in my area which I won't accept. They had been paying $40. Does anyone know why the price change?

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