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I LOVE IAS!!! They're one of my preferred clients. Things may have just slowed down in your area. If I were you, I'd contact the Asset Coordinator to see what's going on.
Email me if you get any real issues--I'll forward it up. QC is going to happen but we are doing evaluations that could result in a huge hit $$$ wise to investors, so it is understandable.
I have worked with 5 years and find them to be a great crew to work with on both the BPO and REO sides. They have the most sophisticated BPO's. Talk with Vendor Management if you have issues. They are very approachable.
IAS totally takes advantage of its agents. (my opinion) I had a problem with them on a completed BPO. They decided they wanted me to redo the entire BPO and use an old appraisal with 300 sq feet less that was completed 5+ years ago. I told them public records and current MLS reflect current higher sq footage. I refused to redo because the customer could have added the additional sq feet in the past 5 years and told them their request was not only unreasonable, but is no longer a BPO (it is their opinion). Since I am putting my name on it, it is based on my current research. Not to mention there was nothing in their instructions telling me to "ignore" all current data. I spend 3-4 hours on each BPO and felt it was not right to have me "suck it up" and redo without compensation. I would need to repull all comps and reenter all data. After 40+ BPO's over the past year and no listings......they can "pound sand"!
The coordinator told me the only agent getting BPO's do about 60 BPO's per month to get an occasional listing! Are you kidding me? I don't like doing business with companies that think this is OK, especially as hard as most agents work.
I told IAS that when I do a BPO, I actually make less than minimum wage, not to mention the gas and wear & tear on my car. I only do this for the oppoprtunity to get listings. Not to be screwed by them.
Not a good company in my opinion when it favors only the BPO company and the agents are left begging for more.