Brokerpriceopinion owes us $2400 and we haven't received a payment in roughly a year. Primarily we have completed commercial BPOs for them. In Oct I communicated that we would not accept any additional work until payment was received. This was communicated via phone call. The following week I received an email stating that a check would be cut on Nov 1, 2013. Then on Nov 4 received a call from them stating they were cutting a check that week for $240. I informed them that we had not received anything yet from Nov 1, and asked why they were sending just 10% of what was owed. The young man was nice, but could not answer.
I believe in the interim for any automated email order request I have received, I first declined on the email, and then replied to that same email stating we have received no payment and so forth.
This week received an email request for an order, I declined it, and then replied in which I stated, "Until our account is paid in full we will not be able to accept work. If the matter is not addressed this week, we will then proceed to notifying the BBB and the Attorney General with your state and file a complaint."
Today we received this email from BPO,
Please accept my apologies for not having gotten back to you yet today. We are short-staffed and training a new employee and I greatly apologize for the inconvenience.
We are working on a new payment inquiry system over the next few days so that we can better address your concerns. Please give us until early next week to get back with you as we will be able to better address your questions at that time.
I do apologize for the inconvenience and the delay. Please bear with us while we work through these process changes and we will touch base with you early next week. I have cc’d our AP department for future reference. Sarah Sandoval<Sarah.Sandoval@firstvaluation.com>
Ashley Martin, Assistant Controller
BrokerPriceOpinion.com, a First Valuation Company
FIRSTVALUATION 8700 Turnpike Dr., Suite 300 I Westminster, CO 80031
P: 303-991-9919 Ext. 1029 I E: firstname.lastname@example.org I W: www.FirstValuation.com
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So here we have a contact name and number. Also as you can see the company utilizes social media which we can utilize.
In addition, when I stated I was going to go to the BBB and the Colorado State Attorney, that was not an idle threat. I will give them until this Wednesday, and then I will respond advising them that I will be contacting the State Attorney and I will attach my letter to the State Attorney. I would hope that anyone who has contributed to this forum would follow suite.
The BBB site is full of complaints about non payment. It looks like the BBB tried to help resolve the issue. I think we all need to flood the BBB and keep on until we receive our payments.
304 complaints closed with BBB in last 3 years | 175 closed in last 12 months -