There is an agent in the St Louis area that I have been trying to get a hold of I have called emailed and called again without any response. He had one listing with Wells Fargo and he never responded to my offer that I sent over so I called my contact at premier and then of course in less than 5 minutes he emails me an multiply offer addendum and claims he never got my email. Then he never bothers to tell me if our offer was accepted so I again had to call my contact to find out we didn't get the property and this was over a week ago. So now he has two homesteps properties and again no response over the phone and I am calling from 2 different sometimes 3 different numbers. Any suggestions on what to do or just give up with this agent as I am in Kansas city and I am writing offers in St Louis and that is 3.5 hours away and I go there 2 to 3 days a week and power look at at least 100 properties and write offers after that so he is definitely wasting my time and money
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It the Property is Homepath call Fannie Mae and let them know. If you know the Bank the own the property sometimes you can contact them. It is good to let them know what is happening.
There re a lot of agents that are not answering the offers, no answer E mails and if they no answer e mails I don't think they are going to answer the phone.
Sounds like you do have a serious problem Mark. Most of my problems like this have almost always been with the managing broker of the other company. About the only way to handle this is to doucument everything you do with that broker, use all methods of communications, phone, fax and email. Even certified mail when necessary. You might also check to see if he is a member of a Board of Realtors and file a complaint with them as most REC's will only get involved in license law or criminal complaints. As a last resort, talk to your contact person.
These types of people are hard to deal with. But the market will take care of them with time.... hopefully!
Brett Ehart > Steve AdkinsMarch 5, 2011 at 12:18pm
Very nice, Addie. Did you take the photo or is it by a professional?
Thank you!! I'm very "frugal" and a control freak (per dad), so I take my own with my little Canon PowerShot SD1100. I take lots of them from many angles so I have a good selection. So glad to be doing RE in today's digital age, that's for sure!! :))
Ramez Malki > Addie D ScharffMarch 23, 2011 at 2:28pm
Mark, I agree with Steve there could be re-precautions with real estate commission and department of real estate regarding agency relationships. Of course complain to the board and the real estate commsision or DRE. But really this is completely unprofessional. I would type up a letter with evidence of email correspondence, put a timeline of what you did, when you emailed, the non responses you got, the number of calls, faxes you made in a package and send it to the seller direct. The seller is a company and not an individual and they want the most for their assets. In most cases they are unaware of the issues. Approach it as a concerned broker, explaining the situation to them and that you just wanted them to be aware of what's happening. I hear of a broker where i am getting sued by seller (bank) now due to misrepresentation becuase of the same attitude that you are facing with the listing broker where you are. It's completely unprofessional and uncalled for. It's sort of like you are dealing with someone working at a company and they do a lousy job - you complain to their boss or employer - don't see why it's illegal in our profession? Those LA know this and think it's a shield but it's not. When you're right you win, after all you are informing that seller of the gross misrepresentation by the LA and being truthful about it (part of fiduciary duty). Do it and if the LA claims they are busy - well they shouldn't have accepted the assignment in the first place if they can't handle it or don't have the staff to handle it.
Thanks Steve but he is the main broker and so am I so i get no where with that situation. Also I didn't not go behind his back I did submit an offer without any kind of response from him so I made a call to the region rep to see if my offer was even submitted and it was not so if I hadn't called my offer wouldn't off been even looked at.
The best way is to have your broker contact his broker about the situation. Going behind his back to the asset management company can get you in serious trouble with your state's Real Estate Commission.
Replies
It the Property is Homepath call Fannie Mae and let them know. If you know the Bank the own the property sometimes you can contact them. It is good to let them know what is happening.
There re a lot of agents that are not answering the offers, no answer E mails and if they no answer e mails I don't think they are going to answer the phone.
Good Luck
Sounds like you do have a serious problem Mark. Most of my problems like this have almost always been with the managing broker of the other company. About the only way to handle this is to doucument everything you do with that broker, use all methods of communications, phone, fax and email. Even certified mail when necessary. You might also check to see if he is a member of a Board of Realtors and file a complaint with them as most REC's will only get involved in license law or criminal complaints. As a last resort, talk to your contact person.
These types of people are hard to deal with. But the market will take care of them with time.... hopefully!
Very nice, Addie. Did you take the photo or is it by a professional?
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Mark, I agree with Steve there could be re-precautions with real estate commission and department of real estate regarding agency relationships. Of course complain to the board and the real estate commsision or DRE. But really this is completely unprofessional. I would type up a letter with evidence of email correspondence, put a timeline of what you did, when you emailed, the non responses you got, the number of calls, faxes you made in a package and send it to the seller direct. The seller is a company and not an individual and they want the most for their assets. In most cases they are unaware of the issues. Approach it as a concerned broker, explaining the situation to them and that you just wanted them to be aware of what's happening. I hear of a broker where i am getting sued by seller (bank) now due to misrepresentation becuase of the same attitude that you are facing with the listing broker where you are. It's completely unprofessional and uncalled for. It's sort of like you are dealing with someone working at a company and they do a lousy job - you complain to their boss or employer - don't see why it's illegal in our profession? Those LA know this and think it's a shield but it's not. When you're right you win, after all you are informing that seller of the gross misrepresentation by the LA and being truthful about it (part of fiduciary duty). Do it and if the LA claims they are busy - well they shouldn't have accepted the assignment in the first place if they can't handle it or don't have the staff to handle it.
Best of luck man.