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Anyone having troubles with this company

Ronald Sweeney, Realtor

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I'm in a remote area where it's now taking 4 to 6 weeks to get an appraisal and they are charging close to $500.. So when some one needs a BPO in this area I quote from $100. in area and then up to $275. when it's way out there. So far I have lost a few to some new agents but that's ok because I'm just using them to supplement my income and keep me busy. So get a grip and stop working for $40 and $50. when we have sometime hours involved in finding comps of dealing with way to many fill in the blanks.

I'm thinking about Nicol's program that fills in the blanks on BPO'S any one have any comments about her program?  

Those auto fill companies are the reason the BPO business is going away. They also provide the auto capture software for BPO mills. They will not tell you that because the asset managers are not suppose to allow it because of the security risk to the banks. The software program they are using is just like a hacking the computer. It interrupt the email blast so the orders are re-routed to a particular location. That is wrong and a security risk. 

Hi Doris, are you talking about a specific AutoAccept software company doing this?

Our old retired Order Central AutoAccept software didn't do what you describe.

My company does offer AutoFill software to help with the data entry side of filling in BPO and REO forms, there is no conflict with this other type of software. Although, we don't work with the BPO mills themselves and instead cater directly to help offer a tool to the real estate professional that is completing the order, companies should NOT have any problem or say-so about what tools an agent/broker uses to do their job as efficiently as possible.

I just wanted to help clear up any confusion that might be out there about AutoAccept and AutoFill software, they are not the same thing and I've seen that there are two AutoAccept software companies in the industry presently that look semi-legitimate. One is transparent about who they are the other you don't really know who you are working with and the biggest challenge is that most BPO Mills forbid their users from using BPO AutoAccept software. They will go as far as to track someone's login info and the IP address that was used. It's become something that we didn't want to be a part of anymore, so I sold our Order Central AutoAccept 3 years ago, although it helped make millions for our users at the time. Be careful, get educated and know that if you do something against a BPO companies policy, you may get fired, so be smart!

Some agents and one SoCal real estate company that I know of, that I won't name, will outsource their order capturing to countries like the Philippines, Vietnam and China. They'll have people babysitting your BPO accounts to capture any available orders the second they pop up. They'll take a $3 per order cut for doing it. That way they can get around the "auto-accepter" software that agents are not suppose to be using. These outsourced companies will also do your orders for you for an additional fee. All you have to do is go out, take the pictures and upload them into the order. The only thing is you have to allow access to your MLS for them to search out the comps. In my area that is a major violation that can get you in a bit of trouble if you get caught. 

Auto accept is what is killing you getting  BPO assignments. I can be sitting at my computer an order comes up lets say from RRReview and all you have to do is open the email and click on accept. As fast as you do this the order is already done. Alltisource, SAMReo, Clear Capital, and many more fall into this group. I have talked over the phone to people about this at these companies and they all say they do not approve of auto accept and they will look into it. They don't.  They don't care who does the BPO as long as they get it done. I agree it is like hacking into the system but they just turn a deaf ear.I have been with Clear Capital since 2002 and use to get alot of orders. Last year I got two orders. I am told that there are alot of agents in my area and I ask them if these agents have been with you for 15 years like I have been and they just mumble out an answer. I tell them also about the auto accept and they say the do not approve but again they do nothing about it. Once in awhile RReview with send an exclusive order directly to me and I can accept it and do get it done. Throwing BPO assignments in the air and lowering pricing is just the way it goes now. As far as auto fill companies credit for coming up with the idea as it is just a way they make alot of money using out of country slave rooms. Do you really want to give these people access into your MLS using your credentials? I also can not believe auto fill companies are not the same people or are in bed with the auto accept. 

Refuse to work for them 45.00 or less for a BPO, I just laughed at them and hung up.

Patti, I hear what you are saying. This is a frequent concern that I also hear from my AutoFill software customers and remind them that this trickle down effect (on the fee that is offered to do a BPO order) has been happening since the invention of BPO's and the proceeding explosion of the industry when the real estate market went through the major industry melt-down period.

I tell my customers that you can accept a lesser fee to do a BPO IF it takes you less time to complete the research part of finding the best comps and in doing the data entry side of your BPO. When someone has tools that cuts down on total time it takes to do a BPO to 15 minutes for a typical order, (It should take a user 10 minutes to pull good comps when using the NAPBOP's BPOSG and 5 minutes for the data entry side when it's automated) then it is definitely in their best interest to accept a lesser fee per BPO because you don't have to spend as much time completing one. Also by doing this, your chances of getting more volume (which is one key to being successful in the BPO side of your business), will increase because if you accept even a few dollars less and produce the same or better results than a competitor, who do you think is going to get more business? You! Some food for thought :)

P.S. Patti, I used to think just like you when I was doing BPO's, before I started using BPO Automation software and what it did was price myself out of getting work from high volume companies. I changed my approach and took the emotion out of it completely. It all comes down to working smarter not harder and doing what makes best sense for your business goals.

Finally received a check for December BPOs

That was actually pretty fast. 

I received a check yesterday for $80 for a BPO I completed on 12/15/2016!!  Slow progress!!

Yes, they are slow, but they do pay!

A rep from Valuation Vision called me today and asked what my fee and turn time would be for a BPO in Yelm, WA which is about 2 hours away.  I just threw out a random number ($200) since I didn't think they would approve it and I didn't really want to drive that far.  Well guess where I am heading first thing in the morning????  Be careful what you wish for!

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