Little things matter!!!!!
- avoid contacting AM on Monday ( the busiest day of the week)
- avoid contacting AM in the last days of the month
- call to ask for business between 5th and 15th of the month.
- avoid calling - use e-mails
- always suggest at least two solutions to the problem
- if you have already made your two suggestions - do not question the decision of your AM.
- write your e-mail requests in such form that the AM can respond with "Yes" or… Continue