I am excited to be back with Fidelity National Title and working with you on future deals.
All title companies offer the same product, so why would you choose one over the other? Why would you choose me over the office around the corner from you? The answer is simple, customer care and knowledge. You want to insure that your client has the best person holding their hand during the closing process. Making it fun, exciting and simple to understand what they are signing, why they had to jump through a few hoops to get to my table, and walk out with confidence, feeling excited about this next phase in their life.
I have 13 years experience in the real estate industry. Started off in title with Alamo / Fidelity National Title 1997 as an escrow assistant for a builder account and quickly became an escrow officer in 1999 for a company in Pearland, Texas. In 2003 I determined to learn more, so I became a loan officer. When I was offered a position with a large sub-prime lender as closing manager in 2004, I took it. During that time I dedicated myself to learning everything that I could about the closing process from the lenders side, revamping the existing closing to into a team dedicated to quality and customer care, all calls returned within 1 hour and emails returned within 30 minutes. Our department went from worst to first in the office. After, approximately 8 months I was promoted to Operations Manager. As Operations Manager my responsibilities included everything, from Data entry, underwriting, processing to closing and post closing. Again stressing the need to insure quality and customer care remained a number one priority.
With my work experience in both the Title and Lending industry I bring a vast knowledge to the table. I know and understand the reason behind the lender requiring certain items and can assist the clients by helping to insure they are comfortable with everything that is going on before, during and after the closing takes place.
My promise to you as a customer care specialist is to be available to you, answer any questions, concerns you may have. I am a firm believer on being proactive. Try to answer the question before it is asked and provide the documents lenders need as soon as they are available. I will close your client at your office or their home, if they are unable to get to the Galleria. I return all voicemails within one hour and emails within 30 minutes. If I am in a closing I will return your call or email as soon as I get out of the closing. I am available to my business partners after hours via email and cell phone. Please see my contact information below. This is a business partnership and is based on dignity and respect.
Comments