His Short Sale...MY Loan Mod...a Mix Up

Yesterday I got a message on my home answering machine from XYZ LENDER....Thanking me for applying for a loan modification. The call from XYZ LENDER seemed odd and it was from my OWN lender. I never applied for a loan mod and havent been thinking of doing one but, I blew it off as a wrong number and went about my busy day of faxing short sales packages etc on behalf of my clients. So, today I recieved a letter from XYZ LENDER thanking me for applying for a loan modification. The letter was indeed my own home address, my own loan number. The letter further stated that they were processing my application and had recieved my purchase agreement, listing agreement etc. etc. HUMMMMM....So I called XYZ LENDER and they confirmed that they had a purchase agreement signed by ME and a listing agreement on my property. I asked the gentleman from XYZ LENDER if the loan # matched the property address and indeed he said it did. I was just about to ask him to fax me copies of these documents associated with my property and he put me on hold for some time. By this time heart pounding and thinking of contacting State Attorney's office. Gentleman gets back on the line and end of story is that somehow those short sale documents I faxed to them yesterday on a property 30 miles away (and my listing of course) got mixed up with my own personal property account. By the way, all documents on my listing short sale were clearly marked with my clients loan # and property address (not mine). They assured me that this would be undone within 72 hours. What a scare. I am hoping that 6 years from now I wont hear someone on the other end of the line say something like "your loan mod you applied for in 2009 was denied", or that this doesn't somehow come back to haunt me! I guess the lesson learned is pay attention to mail you recieve because if it can happen to me it can happen to someone else.
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Comments

  • With lenders inundated with loan mods, short sale packages...the sheer volume itself will get crossed by data entry folks getting their minimumly paid wages...There's no incentive for them to keep their facts straight and accurate.
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