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Little things matter!!!!!
- avoid contacting AM on Monday ( the busiest day of the week)
- avoid contacting AM in the last days of the month
- call to ask for business between 5th and 15th of the month.
- avoid calling - use e-mails
- always suggest at least two solutions to the problem
- if you have already made your two suggestions - do not question the decision of your AM.
- write your e-mail requests in such form that the AM can respond with "Yes" or "No".( time is in the essence )
- anticipate the needs of your AM
- know your AM - their week and strong sides (even if it is the same AM company... different AM have different approach of doing business).
- MANAGE YOUR AM ( probably this is the best advice I can give you)
- communicate with your AMs on such high level so they do not need to call you for update.
- when sending updates make sure the notes are good enough to be copied into official report.
- advise your AM what will happen in the next two weeks with open escrows.
- ask if your AM needs your opinion ( don't waste time with Real Estate cliches )
- your AM doesn't know everything...address your question to the right person and copy your AM ( escrow ? to the closing dept, billing ? to accounting.....etc)
- acknowledge the receipt of a important document or any requests.( I use : "Thanks".."OK".. "You got it"..."I am on it"..."Thanks, your rock!" ... "Thanks for the business"......)
- the comments are the most important part of your BPO
- pictures are the next one. (take it further... we do videos for our AMs)
- do not say it wasn't your fault. Get it done!!!
- it is not always about business, I use P.S. comments when it is appropriate.. remember ...know your AM ( example..."P.S. I am so happy today, it is raining in Arizona. It's been only few months." ...It's like blogging in you e-mails.)
- do not question the listing price even if it is far away from your BPO price.


I know that everybody has their unique way of doing business. What is your "Little thing"?

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Comment by Mike L. Williams on August 31, 2009 at 9:09am
Good job Oggie!
Comment by Mykel Martin on August 25, 2009 at 3:43am
Oggie, you are spot on -

One definite time saver is - - when sending any written correspondence make sure the notes are good enough to be copied into official report. (This can save your AM a ton of time interpreting and re-writing to submit for higher approvals)

But one definite time waster is - - your AM doesn't know everything...address your question to the right person and copy your AM ( escrow ? to the closing dept, billing ? to accounting.....etc) The key here is to address your question to the right person! Try not to copy your AM if you don’t need to add to the hundreds of emails they receive daily. Ask your AM, because in most cases the email sent to the Escrow Officer (if it is a closing issue) will be posted in the digital file for all to view; reading it twice just slows the AM down from reading emails they actually need to address.

Good post...you're an AMs dream agent!
Comment by Billie Dalessio on August 22, 2009 at 8:25pm
Thanks for the great advise- you are so right.
Comment by Steve Adkins on August 22, 2009 at 6:43pm
Great info! I've tried following these same rules when dealing with my A/M's. And you are right, you have to know the person who's the A/M and what they enjoy and dislike to talk about, and mix in a little humor when the time is right. And always show that you enjoy your job no matter how crappy of a day you are having.
Comment by Carlos H. Silva Sr. on August 22, 2009 at 2:20pm
Great blog...thank you for sharing!
Comment by Linda Landry on August 22, 2009 at 12:56pm
Thank you Oggie! Great advice. BTW it is always a day to be happy when it rains in Arizona!

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