I'm a long time BPO agent with RRR (Residential Real Estate Review, Inc.). I've never had a late or incomplete assignments in ten years; all reports have been submitted on schedule. They pay consistently on schedule every two weeks. Assignments are e-mailed to agents. You have to accept the assignment and then it is put into your queue for completion. This started several months ago, whereby, I would get an email notice informing me that an order is available, each time I accept the order, I get the message, "Unfortunately, this order is no longer available". "We will notify you if more orders are received in your area". I consistently get this message each time I accept an order. I did not understand this, because every morning, I'm at my computer, as soon as an notice comes in by email, I immediately try to accept it, but, I get the same message that the assignment has already been taken. This happens on every order. The orders are, already taken, before I accept them. This has occurred on more than (40) assignments over the past three days. One day I was on the phone with RRR, (Abhishek Sood) Chester, as I was receiving emails for assignments and he saw what was happening and tried to accept orders on my behalf. Chester received the same message, "Unfortunately, this order is no longer available".
I've contacted RRR repeatedly to find out what's going on and they recommended that I reduce my fee from $65 to $50 and see if I would receive more assignments. I reduced my fee to $50 and the same thing is happening. There are numerous orders daily. I was communicating with Chester ( (Abhishek Sood) and he told be that some agents were using automation software that capture and accept BPO assignments as soon as the notice is released from their IT center. Chester referred me to his supervisor Samuel John, who asked me to track the assignments by listing them in a spreadsheet he provided to me so they can see where these orders are going. Samuel John, provided me with a spreadsheet and I noted over sixty (60) assignments in a (4) day period being captured by another agent. I continue to see the orders coming to my email every day, but, have not been able to accept (1) order, because, they're already taken. RRR tells me that they discourage using automation software to accept assignments, but, they are reluctant to do anything about it. I've called and complained a dozen times in attempt to get at least some assignments and RRR seems more disturbed with me calling them with this issue rather then doing anything about it. I have not had any assignments form RRR in months, but, orders come to my email address everyday, but they are already accepted. I've given up trying to accept any assignments and RRR will not reassign any of the numerous orders that are automatically accepted by another agent. I'm sure the other agent with have a happy holiday with the numerous assignment they've captured over the last several months. Can anyone help me? or offer any ideas on what I should do? Herman