Do you have an REO Staff to assist you if so
Follow these words of advice with your staff- to your success!
Give great direction.
Make sure you’re giving your staff all the tools they need to be successful. This includes resources, instruction, training and great direction. You don’t have to do the training yourself, but make sure you can direct them to where the training is. If it’s online show them where the tutorials are or show them where the help desk is and if it’s offline see if there are any classes being offered.
Set expectations-
Set expectations in advance. Have you occasionally failed to set expectations? Then later you find your self disappointed - remember your employees are not mind readers and neither are you. It would be a good idea to communicate either in writting or verbally your expectations. If we don't do this then we can't be mad at anyone but ourselves.
Don’t micromanage-
Do you find yourself micromanaging your employees? I've been guilty of this in the past. This is one of the fastest ways to get a disgruntled, disempowered employee. Don't interfere with their creativity.
Offer constructive feedback-
Help to fix mistakes in a positive way by providing constructive feedback.
Be specific in your instructions. Constructive feedback will result in excellent service from your staff- give it a try.
Be grateful-
Be grateful for your employess, remember the more successful your employees are the more successful you and your business will be. Don't forget to show that you are grateful on a regular basis- you will not regret.
To your success!
Susan Flowers
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