I was surfing Active Rain and found a post that I found to be parallel to what my fist post was about...so here is an adapted reblog of some good points:Top 17 Ways to Keep Your Asset Managers Happy!1 Practice Excellent Communication: Call, email asset managers often. Be available during normal working hours. Market your homes using 1800HomeHotline.com2 Have Timely Responses: Make it so the Asset Managers can easily reach you…not your voice mail…not your assistant..YOU!3 Operate on both a personal and professional level: Cary made a great point….’Treat every asset as if it were your OWN home”.4 Do not delegate your asset manager relationships to any staff members. Asset Managers are your best sellers (remember, they will often list 10-20…50 homes with you. Treat them like GOLD.5 YOU..the listing agent must know the asset. You must know all of your listings cold…know their condition…market competition…know the market!6 Practice MMFI for every asset manager. ‘MMFI’ Make Me Feel Important. Make them FEEL like they are your only client.7 KNOW your inventory. Cary made it clear that you must know the market. Don’t list outside of your service area.8 Its OK to bring in a team member to help partner with you….but, introduce this person to the Asset Manager…let them know that this team member is their personal asset manager contact.9 Be a Problem Solver, not a Problem delegator. Don’t tell the Asset Managers about the problem….bring them the solution.10 Be innovative. When doing an occupancy check..ask the neighbors…walk around the house. Actually…make an effort! 11 TAKE ACTION12 Treat it as if it’s YOUR HOUSE. Don’t wait to be told what to do. Again, treat every asset as if it were your own personal property.13 Get occupancy checks back in HOURS, not in DAYS. They track this….you will earn more assets the faster you report back to the Asset Manager about occupancy.14 Maintain low Days on the Market. They track your DOM….Warning: you will lose the asset if you don’t sell it in 90-120 days.15 List to sell price ration. BPO vs. actual SALE PRICE should be a close ratio.16 What works needs to be done? Get it into Lend-able condition ASAP.17 Do your Cash for Keys correctly. Know the Tenant Protection Act.THANKS TO HARRIS REALESTATE UNIVERSITY
The interview with the new President of Excellen REO was excellent and you did a nice job of what he was emphasizing. Just to let you know the questionaire for REO professionals was given out to the Titanium Home Retention Counselors the end of last week.
As timeliness was a major theme of Carey's I made sure that they had my questionaire back within minutes of receiving it. If any HRCs need the questionaire I will be happen to provide a link. Although Harris University gave out this information to their entire network, a number of the questions were specific to Titanium Solution members. According to Carey, they will be given priority as long as they can show some experience and/or experience.
Hi John,
here are my ways of keeping my AMs happy. I hope it will help you get more business.
Little things that matter!! The 20 REO rules of Oggie Penev – REO team ARIZONA
1. Avoid contacting your AM’s on the busiest days; Monday’s and at the end of each month.
2. Contact your AM’s in the beginning of the month and ask what are their goals for the month and how can you help them reach those goals.
3. Avoid calling – use e-mails; Use phone calls only if your AMs prefer it.
4. Always suggest at least two solutions for each problem.
5. If you have already made the two suggestions – do not question the decision.
6. Write your e-mail requests in such form in which they can respond with "Yes" or "No"(“time is of the essence”)
7. Anticipate the needs of your AM’s.
8. Find time to know your AM’s; their week and strong sides, (different AM’s have different approach of doing business, even if it is the same company)
9. Communicate with your AMs on such high level so they do not need to call you for an update
10. When sending updates, make sure that your notes are good enough to be copied into official reports
11.Advise your AM’s what will happen in the next two weeks with open escrows
12. Ask if an AM needs your opinion (do not want to waste time with Real Estate clichés)
13. Address your questions by email to the right person at the AM company and copy your AM; i.e. escrow, closing dept, billing, and accounting questions, etc…
14. Always acknowledge the receipt of important documents, e-mails or other requests.
15. Make your comments the most important part of our BPOs ; Make the pictures the next important thing. (Take it further... do videos for our AMs)
16. Check, double check, triple checks your packets before sending for signature. Pay attentions to details. “Dot your i’s & cross your t’s”.
17. Do not to say it wasn't your fault or it's not your job. GET IT DONE!!!
18. Do not to question the listing price even if it is far away from your suggested BPO price.
19. Bring everything to your AM’s on a “silver platter”: the problem, the research, the cost, the options, the possible outcomes, and the end result.
20.MANAGE YOUR AM’s, not the opposite - Be proactive, perceive information, be self directed ,don’t wait to be told what to do, advise and consult, educate and guide, be involved in the decisions, accept high responsibility. (This is the highest level of service your can provide)
Comments
As timeliness was a major theme of Carey's I made sure that they had my questionaire back within minutes of receiving it. If any HRCs need the questionaire I will be happen to provide a link. Although Harris University gave out this information to their entire network, a number of the questions were specific to Titanium Solution members. According to Carey, they will be given priority as long as they can show some experience and/or experience.
here are my ways of keeping my AMs happy. I hope it will help you get more business.
Little things that matter!! The 20 REO rules of Oggie Penev – REO team ARIZONA
1. Avoid contacting your AM’s on the busiest days; Monday’s and at the end of each month.
2. Contact your AM’s in the beginning of the month and ask what are their goals for the month and how can you help them reach those goals.
3. Avoid calling – use e-mails; Use phone calls only if your AMs prefer it.
4. Always suggest at least two solutions for each problem.
5. If you have already made the two suggestions – do not question the decision.
6. Write your e-mail requests in such form in which they can respond with "Yes" or "No"(“time is of the essence”)
7. Anticipate the needs of your AM’s.
8. Find time to know your AM’s; their week and strong sides, (different AM’s have different approach of doing business, even if it is the same company)
9. Communicate with your AMs on such high level so they do not need to call you for an update
10. When sending updates, make sure that your notes are good enough to be copied into official reports
11.Advise your AM’s what will happen in the next two weeks with open escrows
12. Ask if an AM needs your opinion (do not want to waste time with Real Estate clichés)
13. Address your questions by email to the right person at the AM company and copy your AM; i.e. escrow, closing dept, billing, and accounting questions, etc…
14. Always acknowledge the receipt of important documents, e-mails or other requests.
15. Make your comments the most important part of our BPOs ; Make the pictures the next important thing. (Take it further... do videos for our AMs)
16. Check, double check, triple checks your packets before sending for signature. Pay attentions to details. “Dot your i’s & cross your t’s”.
17. Do not to say it wasn't your fault or it's not your job. GET IT DONE!!!
18. Do not to question the listing price even if it is far away from your suggested BPO price.
19. Bring everything to your AM’s on a “silver platter”: the problem, the research, the cost, the options, the possible outcomes, and the end result.
20.MANAGE YOUR AM’s, not the opposite - Be proactive, perceive information, be self directed ,don’t wait to be told what to do, advise and consult, educate and guide, be involved in the decisions, accept high responsibility. (This is the highest level of service your can provide)