ALTISOURCE AGAIN

I know we've all had issues with Altisource but here's a good one. As we all are aware the listing agents for Altisource could be anywhere.

I have a regular investors list email that I send all the REO listings to on an almost daily basis. It includes, new listings, price reductions, solds, the whole nine yards. And yes, up until maybe today, Altisource listings as well. My problem arose when one of the investors I work with wanted to see an Altisource listing. Not being local, there is no local MLS box on the property. So I go to my GoHoming site, log in and request the lock box code. Gues what, it's decided it doesn't know me anymore. Let's me in. Tells me everything I ever wanted to know about the property but won't give up the access code. Says send an email with my license number to the appropriate foreigner. I comply, also doing a cc to the agent of record. I get an email telling me that due to the volume of emails it will be 24 hours before I can expect a response. So, being the proactive broker that I am I go to their on line chat for help. Guess what...it's offline for 24 hours. I did type in my request and sent it. But I got an auto email back advisig that the individual responsible for answering those emails was out of the office and my email was being forwarded to someone else. By the way, 24 hours later I got an email from that address telling that address wasn't valid. And as a update to my original request for access codes....I got an email 36 hours later telling me that again, due to the high volume of requests they hadn't got to my request yet. It was neat however, because in the body of the response was directiions on how to request the access code over the GoHoming site. Needless to say, my potential buyer isn't going to see this Altisource listing. OK guys...I feel better just having a shoulder to cry on for minute. Now back to the real world of handling REO.

Replies

Kyle Whissel August 18, 2011 at 4:19pm

These guys crack me up. They tell you that they don't assign listings in your area...then they assign you a listing. They make no sense but I'll take the $500k listing, even if it is only 1.5% commission.
John A Walker August 16, 2011 at 6:22am

Here is an Altisource question--they sent me an email (i have listed Litton properites in the past) and asked me for a lot of info, including bank info. They wanted bank name, account name, account #, andb bank routing #. Does this seem fishy?
- BOB ROUSE > John A Walker August 16, 2011 at 6:51am
  
  John - I dealt with Ocwen direct before they added the Altisource platform All of my REO reimbursements were made via direct deposit. I had no problems or concerns with the process. From time to time I even completed BPOs for the group and likewise those payments were made via direct deposit. My only heartache with them now is the fact I can't seem to get inside their listings to show them and the contact agents are four states away and don't respond to any requests at all. If your Litton listing came through Altisource and they want to make your reimbursements via direct deposit I'd be comfortable. If you aren't doing any business with them I'd say it's none of their business.
  - John A Walker > BOB ROUSE August 16, 2011 at 6:56am
    
    Thanks for tthe response--i had never even heard of them until yesterday, so I have done no business with them. About a year ago, Litton transferred the listings I had with them to Corelogic, who was very tough to work with. I have not seen a Litton/corelogic listing in about a year. Maybe I wil just ignore Altisource. They seem to have a bad rep on this site.

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